{"title":"Return Policy \u0026 Shipping","description":"\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eReturns\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAll returns must be postmarked within 30 days of the delivery day. \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eAt Gina Luxe Beauty, we carefully design our lashes with quality and comfort in mind. However, we understand that every product may not be the perfect fit for everyone. For this reason, we proudly offer a 30-day satisfaction guarantee from the date of purchase.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eTo qualify for a return or exchange, products must be new or gently used. Please note that we reserve the right to refuse returns for items that show excessive use or damage.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eTo start a return or exchange request, please contact us at \u003c\/span\u003e\u003ca href=\"mailto:info@ginaluxebeauty.com\"\u003e\u003cspan\u003einfo@ginaluxebeauty.com\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e and include the following information:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\u003cspan\u003eFull name\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOrder number\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eItem(s) you would like to return or exchange\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eReason for the request\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eClear close-up photos or videos to help us better understand the issue\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eAll requests are carefully reviewed on a case-by-case basis.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf your request is approved, the item must be returned to us before a refund or exchange can be completed. This policy applies to all cases, including incorrect orders, personal preferences, sizing\/fit concerns, or sensitivities.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eOnce we receive and inspect the returned item, we will either:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\u003cspan\u003eIssue a refund, or\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eSend a replacement item for approved exchanges\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eCustomers are responsible for return shipping costs. We strongly recommend using a trackable shipping service, as we cannot process refunds or exchanges for items that are lost in transit or never received.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003ePlease keep in mind:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul data-spread=\"false\"\u003e\n\u003cli\u003e\u003cspan\u003eOriginal shipping charges are non-refundable\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eRefunds or exchanges cannot be processed without receiving the returned item first\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003ePlease allow 3–5 business days for our team to review and respond to your request\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eLate or Missing Refunds\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003eIf you have not yet received your refund, we recommend first checking with your credit card provider or bank, as processing times may vary and refunds can take several business days to appear.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eIf you have already done so and still have concerns, please contact us at \u003c\/span\u003e\u003ca href=\"mailto:info@ginaluxebeauty.com\"\u003e\u003cspan\u003einfo@ginaluxebeauty.com\u003c\/span\u003e\u003c\/a\u003e\u003cspan\u003e and we will be happy to assist you.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eShipping Policy\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWe ship worldwide.\u003c\/p\u003e\n\u003cp\u003eFree shipping on all orders above $100 Canada and USA only.\u003c\/p\u003e\n\u003cp\u003eFree Shipping on all orders above $150 Europe and Middle East Countries.  \u003c\/p\u003e\n\u003cp\u003eAll orders will be dispatched within 1-3 Business Days, and shipping will take around 3-10 business days worldwide depending on your shipping location.\u003c\/p\u003e\n\u003cp\u003eTotal Shipping time is Processing time + Shipping time.\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eA Few Important Things to Note:\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"isSelectedEnd\"\u003e\u003cspan\u003e\u003cstrong\u003eBusiness Days\u003c\/strong\u003e: Shipping timelines are based on business days only (Monday to Friday, excluding holidays). Orders placed on Friday will begin processing on the next business day, which is Monday.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cstrong\u003eTracking Information\u003c\/strong\u003e: Once your package ships, you will receive a tracking number by email. If your tracking has not updated within a few days or your order is experiencing unexpected delays, please contact us and we’ll be happy to help.\u003c\/span\u003e\u003c\/p\u003e","products":[],"url":"https:\/\/ginaluxebeauty.com\/collections\/return-policy-shipping.oembed","provider":"Gina Luxe Beauty","version":"1.0","type":"link"}